Privacy Policy


Effective: 21 January 2026


Your privacy is important to us. This Privacy Policy sets out how Sol Distribution collects and uses the information you provide us when we provide our products and services to you, such as when you access this website or when you complete any contact forms or application forms. Sol Distribution is committed to ensuring that your privacy is protected. By accessing the Website or utilising our services you agree to be bound by the Terms and Conditions as are in effect at such time. 

1. About us

Sustainable Business Energy Solution trading as Sol Distribution is an Australian owned and operated solar wholesaler, dedicated to empowering customers with access to quality solar products and delivering a truly personalised customer experience. As battery solutions specialists and a trusted supplier of the industry’s most reputable solar products, we offer a comprehensive selection including solar batteries, solar panels, EV chargers and inverters - sourced from top-tier brands known for their innovative technology and reliability. Our commitment to continuity of supply ensures that our customers can always access the products they need, when they need them, right across Australia. You can find out more about Sol Distribution on our website.

2. Respecting your privacy

We respect your personal information and understand that your privacy is important to you. This Privacy Policy (Policy) describes how Sol Distribution handles your personal information and credit-related information, and the steps we take to keep this information safe.  

This Policy applies to Sol Distribution. When we handle your personal information, we follow the obligations set out in the Privacy Act 1988 (Cth) and the Privacy (Credit Reporting) Code 2025 (Cth) (Credit Reporting Code) (if applicable).

3. What information do we collect?

We may collect information about you when you interact with us. We may also collect information about you from other people and organisations in the industry.

We collect your personal information when a Sol Distribution member needs it to provide our products and services, manage business affairs, or to comply with the law and for other purposes set out in section 4 of this Policy or as notified to you from time to time. The kinds of information that we collect depends on how you interact with us and which products and services we provide you. Here are some examples.


Information we collect from you

We collect the full name and contact details (for example, company landline, mobile, email) of Sol Distribution customers, prospective customers and their representatives as well as shareholders, business contacts, contractors and other parties that interact with us. We may also collect:

  • If you are a customer or prospective customer: your date of birth, address (shipping and billing if different), other forms of identification (such as driver’s licence, or passport details), payment details, ABN (if applicable), information about your business and information about your interactions and transactions with us.
  • If you have an account with us: the items referenced in 'if you are a customer or prospective customer', as well as information about your use of products we supply and services, including what brands you purchase regularly.
  • If you are an authorised contact or representative on another customer’s account, including under the Consumer Data Right (CDR) regime: date of birth, address, email, your relationship with our customer, payment details, business/trading name and ABN (if applicable) and information about your organisation’s property and operations (if applicable) that you tell us. We may also collect this information from the customer about you. If you are given an authority to act on behalf of a customer, we will also collect details of your authority (such as the type, scope and duration of the authority) under which you have been appointed to act from relevant documents provided by you or the customer.
  • If you lodge a complaint with us: the details you provide about you and your complaint.


How we collect your information

We collect information when you interact with us using the channels we make available to you, including online, direct contact with our contact centre, social media, or via warehouse visits or face-to-face interactions.  

If you give us personal information about other people, we will assume that they have agreed that you can do this.

Sensitive information

Sensitive information is a subset of personal information and is defined in section 11 of this Policy. It is afforded a higher level of protection under the Privacy Act compared to other personal information. Where we need sensitive information for your account (for example, to ensure continuous service or to assist with other personalised services), we will seek your consent before we collect and use this information unless an exemption applies, including where we are permitted or required to do so by law.


Information we collect from others

  • When you get a quote to apply to open an account with us: your credit information, including repayment history information.
  • When you set up an account with us or when your account is in default we may collect credit-related information from credit reporting bodies about you. This includes credit scores or assessments of your creditworthiness. We also collect this information in circumstances where you are a director or guarantor of a customer whose credit we check when the customer sets up an account with us or when the customer’s account is in default. When necessary, we also collect credit-related information from other Sol Distribution members, public sources and other third parties (including government sources).
  • When we need to confirm your identity (if applicable): we collect information from you and share it with third parties via the Australian Government’s Document Verification Service, to match that information with official record data and to generate an information match result.
  • When we are unable to get in contact with you about your Sol Distribution product or service: we collect up-to-date contact information from public sources and third parties (such as authorised suppleirs), but only where it is unreasonable or impracticable to obtain this information directly from you.
  • When you participate in our surveys: information about you and your responses.
  • When you engage with our supplier partners: your first name, last name, address and contact details, so we can contact you about products you may be interested in.
  • If you are a business contact for our customers or service providers: your first name, last name, job title and contact details.

 

Information we collect using cookies and similar technologies

When you use our website, cookies, pixels, tags, and similar tracking technologies (referred to collectively as ‘cookies’) may be used to collect certain information about these interactions such as device and browser characteristics (e.g. device model, browser type and operating system), IP addresses, time and date stamps, and information about the websites you visit and how you used those websites (including links clicked and data selected / entered).

For more information on the types of cookies we use and why, see our Cookies Notice.


4. How do we use your information?

We use your information to deliver our products and services, manage our business and comply with the law, and for other purposes notified to you from time to time. We also use your information for other reasons, such as to better understand you and your needs.

We collect and use your information, so we can:

  • confirm your identity;
  • provide you or the organisation you represent with the products and services that you have asked for or authorised us to organise on your behalf, including customer support;
  • provide you with a quote, to respond to an expression of interest or to refer you to a third party to provide you with products and services that you have asked for;
  • handle payments and refunds, which includes sharing your information with our financial institution for the processing of payments;
  • communicate with you about your account or the account of the organisation you represent;
  • assess and manage your credit arrangements with us or the credit arrangements of the organisation you represent;
  • manage accounts that are overdue, including where we sell debt;
  • participate in credit reporting systems, including by sharing credit-related information with credit reporting bodies;
  • respond to applications, questions, requests or complaints that you have made to us;
  • maintain and update our records and carry out other administrative tasks. This may require us to disclose your personal information to third parties as a means of ensuring our records about you are up to date for the purposes of engaging with you and to comply with our regulatory requirements;
  • research the usage of, and to develop and improve the capabilities of our products and services, as well as developing new products and services;
  • improve customer experience and conduct market research;
  • investigate possible fraud and illegal activity;
  • comply with laws;
  • manage our business and assets, including any restructure, merger or sale of our business or assets or any part of them;

A Sol Distribution member may also collect, use and disclose personal information to assist other members with any of the above activities. If we don’t have your personal information, we may not be able to do these things. For example, we may not be able to deliver the products or services you have asked for or respond to your questions.


Direct Marketing

We, and other Sol Distribution members, may use your personal information (including personal information collected from third parties, or inferred from such information) to promote and market products or services that any of us think you might be interested in, including products and services offered by our suppliers or other third parties we work with. We and other members of Sol Distribution, may contact you in relation to these promotions and offers in various ways, including by direct mail, email, telephone, SMS, and digital marketing including advertising through any websites, targeted marketing on social media platforms or third-party websites (and may share information with our social media partners or third-party website provider for this purpose).

If you don’t want to receive direct marketing messages, you can opt out by:

  • filling out a Manage Your Communication Preferences form on our website (for existing Sol Distribution customers);
  • contacting our Sales Admin Team (call 1300 660 483), or see section 8 below; or,
  • following the relevant opt-out instructions in any marketing communication you receive from us (for example, using the ‘unsubscribe’ link in an email or responding to an SMS as instructed).

Please note that we may still send you important service, administrative and safety messages even if you opt out of receiving marketing communications.

The way we use data

We’re always working to develop and improve our products and services and improve our processes to ensure that we better meet your needs.

The use and deployment of new technologies may allow us to combine information we have about our customers and users with data from other sources, third-party providers, the Australian Bureau of Statistics or other official sources of information, where permitted or required by law.

We may also collect information about people that does not identify them, such as sales and advertising analytics, and data from service providers in so far as it relates to our products and services.

We analyse this data to help us learn more about our customers and improve our products and services. We may also analyse and match this information with other records and personal information we, and other Sol Distribution members, hold about you, including for direct marketing purposes. See ‘Direct Marketing’ above for further information, including how you can opt out of receiving direct marketing messages.

How we use Artificial Intelligence

We may use artificial intelligence (AI) technologies to enhance our products and services and we may use your personal information to help us do this. These technologies may assist with tasks such as analytics, personalisation, marketing and customer support, including by generating responses to customer queries received via some Sol Distribution online services. Any personal information generated, inferred or processed by an AI system is handled in accordance with this Policy and applicable laws. We take reasonable steps to ensure that AI systems are used safely and responsibly.


5. Who do we share your information with?

We share your information with our service providers and other organisations for the purposes set out in section 4 and to comply with our legal obligations. When we do this, we take reasonable steps to keep your information safe. This includes sharing personal information:

  • with other members of Sol Distribution, to carry out any of the purposes set out in section 4;
  • with our installation, maintenance and fulfilment partners and other third-party service providers, so they can maintain products and services that we offer;
  • with marketing and analytics organisations and third parties that we work with, for relevant purposes such as those set out in section 4;
  • with other related companies that help us deliver products and services,
  • with credit reporting bodies to process new applications, assess and manage applications for credit, manage overdue accounts, and review and assess your creditworthiness (including calculation of a credit score or credit rating). Where we disclose personal information to a credit reporting body in the form of an information request, we are not required to obtain your consent. We may notify any applicable credit reporting bodies if you do not pay for the services or products we provide, or you commit fraud or attempt to commit fraud, or if you commit a serious credit infringement. This may affect your credit rating or score as the relevant credit reporting body may include this credit information in reports provided to further credit providers to assist them to assess your creditworthiness;
  • with third parties that you or we ask to act as guarantor of any credit provided to you, and any third parties to whom we assign your debt;
  • with third parties for the purposes of maintaining up to date contact details about you;
  • with insurance investigators;
  • with people that you have asked us to provide your information to, such as your authorised representatives, authorised contact persons or legal advisors,
  • with government and law enforcement agencies, where required or authorised by law or to assist with law enforcement activity.

We also share personal information with people and organisations that help us with our business, such as professional advisors, IT support, and corporate and administrative services including mercantile agents (including debt collectors) and debt buyers. We only do this where it is needed for those services to be provided to us. When we do this, we take such steps that are reasonable to require our service providers to protect your personal information.


6. Keeping your information safe

Keeping your personal information safe is of the utmost importance to us. 

We take reasonable steps (including appropriate technical and organisational measures) to keep your personal information confidential and secure from misuse, interference and loss and from unauthorised access, modification, use and disclosure in accordance with this Policy and our related internal policies and procedures.

 

7. Accessing, updating and correcting your information

Accessing your information

You can ask for a copy of the personal information or credit-related information that we hold about you. Before actioning your request, we will need to confirm your identity.

We will provide access to your information in the form you want it where it is reasonable and practical and does not adversely impact the rights of others. If significant resources are required to manage your request, we may charge a fee to cover our costs when giving you access, but we will confirm this fee with you before actioning your request.

Where relevant, you can also log in to your account (found at Dashboard for Sol Distribution accounts), to access your billing information and update your contact and payment details. To access other information, you may need to contact us and you can do this by using the details set out in section 8.

How long will it take?

We aim to make your information available within 30 days after you ask us for it. If it will take longer, we’ll let you know.

Can we refuse to give you access?

Privacy laws in some cases allow us to refuse an access request or to only provide you with access to certain information. For example, we will not provide you with information that is commercially sensitive to Sol Distribution. We are also not required to provide access where it would have an unreasonable impact on the privacy of others. If we deny your access request, we’ll write to you explaining our decision.

Can you correct or update your information?

You can ask us to correct or update any of your personal information or credit-related information that we have that is inaccurate, out-of-date, incomplete, irrelevant or misleading. Where we agree the information needs to be corrected, we will update it. If we’ve given the information to another party, you can ask us to let them know it’s incorrect. Your authorised representative or contact person can make the same request. You may also authorise another person to make a request on your behalf. We may ask the authorised representative or contact person for further evidence of any authorisation, and may seek your further confirmation in the event of a request.

If we don’t think the information needs to be corrected, we’ll let you know why. You can ask us to include a statement that says you believe our record about you is inaccurate, incomplete, misleading or out of date.


8. Contact us

Please contact us using our online enquiry form if you have any questions or comments about this Policy or should you have questions about the handling of your personal or credit-related information. Alternatively, you can contact the Sol Distribution sales team.

If you would like a copy of this Policy sent to you in hard copy or if you need to contact us about something else, you can send us an email on sales@sol-distribution.com.au


9. Changes to this Policy

We update our Policy when our practices change. You can always find the most up to date version on our website. In addition, and over the course of our relationship with you, we may tell you more about how we handle your personal information. This could be when you complete an online form, review a collection notice or receive documents from us, such as terms and conditions for a product or service.


10. Definitions

In this Policy the following terms are defined as follows:

Personal information has the meaning given in the Privacy Act 1988 (Cth) (Privacy Act) and includes information or an opinion that identifies you or from which you can be reasonably identified.

Credit-related information means credit information and credit eligibility information as defined in the Privacy Act, and includes information about how you manage your credit, the credit that you have applied for or obtained, your payment history and creditworthiness and the information contained in your credit file held by credit-reporting bodies. Credit file information may include credit applications, the amount and type of credit, details of current and previous credit providers, start and end dates of credit arrangements, and information about credit listings including defaults, bankruptcy history and credit-related court proceedings or judgments.

Sensitive information has the meaning given in the Privacy Act and includes information or an opinion about your racial or ethnic origin, political opinions or associations, religious beliefs or affiliations, philosophical beliefs, professional or trade association or union membership, sexual orientation or practices, criminal records, health information, genetic information and biometric information and templates.