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How can I access the product prices on the Sol Distribution website?
To access the pricing and more features on our website, you’ll need to have a registered account with Sol Distribution. Please note we are wholesalers and we can only service registered solar and electrical businesses only. We do not sell to the general public.
Please see the details on how to register in the FAQ below.
How do I register an account with Sol Distribution?
To register an account with us, simply click on the “Sign Up” tab located at the top right-hand corner of the page. There, you’ll need to fill out the New Customer Registration form with the appropriate details and click “Create an Account”. New accounts are subject to approval, and this may take up to 24 hrs. For existing accounts, access to pricing will be granted within the next couple of hours or so, once our sales team has reviewed the account details you entered. Please note applications outside business hours will be processed within the next business day. In the meantime, you can start browsing our products and check out the exclusive offers we have at Sol Distribution. Should you have any problems with registration and/or creating an account, please contact us on 1300 660 483.
How do I change my account details?
You will need to log in to your account with your current username and password. Once you can access your account dashboard, go to the Setting Tab where you’ll find your profile information, email preferences, address book, and how to update your password. You can make changes to your email address (subject to re-verification), update your password and add any new billing addresses. If you have any issues with accessing your account, feel free to contact us.
How do I place an order online?
You’ll need to make sure you are logged in first to place an order. Please note we currently offer PICK UP ONLY orders. Once you are ready to start adding items to the cart, please make sure you select YOUR preferred warehouse for pick up. This can be found under each product listing, and it is the STOCK LOCATION field. Select a location from the dropdown. This location pertains to the warehouse where the stock is located and can be picked up.
Please note once you select a location and add the items to the cart, ALL other products on our site will be LOCKED IN TO THAT LOCATION, as you can only pick up items located in the same warehouse. So please make sure you choose the appropriate location BEFORE adding any items to the cart. If you need to make changes to the location, you’ll need to clear the cart before you can edit the location.
Once you have your items in the cart, you just need to select your payment method (credit card or invoice, if applicable) and submit your order.
Please note orders placed after 3pm will be processed within 1-2 days. You’ll receive an email confirmation from us when the order is ready to be picked up.
If you have any issues, please contact our Sol Distribution team or your local BDM over the phone or via email.
If you are not ready to order, you can also request a quote online by adding the product you are interested in. Find out more details on how you can request a quote online in the next FAQ.
How do I request a quote online?
To request a quote, simply go to the products page, browse through the items you are interested in purchasing and add these using the “Add to Quote” button. You can also click on the “Request a Quote” link located on the top right of the page for a quick add of items. Please note you have to be logged in before requesting a quote.
Once you’ve added all the items you are after, then add a personalised message to your quote and submit it. Our sales representatives will be in contact with you shortly after you submit your quote to discuss the next steps.
I can only see products in one location and stock location is locked on all items – how do I change it?
Please note once you select a location and add the items to the cart, ALL other products on our site will be LOCKED IN TO THAT LOCATION, as you can only pick up items located in the same warehouse. To reset the stock location, please clear your cart of ALL items and then select the correct location in the item needed.
Please make sure you choose the appropriate/correct location needed BEFORE adding any items to the cart. If you need to make changes to the location, you’ll need to clear the cart before you can edit the location.
How do I pay for my order online?
The current payment methods accepted online are via credit card or via invoice (if you have a credit account with us). Please note that paying by credit card will incur in a fee (for visa/Mastercard the fee is 0.9%, and for Amex is 1.65%). For a Bank Deposit, all the details will be on the invoice once your order is processed.
Are the solar kits/bundles advertised on your website the only kits you do?
No. Our team can work with you to assist with the design of any system combination you need. Please contact us and request assistance from our technical engineer.
Why is there no “buy now” or “add to cart” button on the items listed on the website?
You need to have an account with us in order to access pricing online and to be able to purchase items online. Once you register, we have to verify your account before you can access pricing. This make take up to 24hrs for new accounts. Please note we are wholesalers and we can only service registered solar and electrical businesses only. We do not sell to the general public.
There is no stock available on my preferred pick-up location – what can I do?
If a product is listed on the website and has no stock availability, please contact our sales team and we can assist with more information on when (and if) the stock will be available in the near future.
Do you charge for pick up?
No, we don’t. Pick up is available free of charge. However, if you require an expedited pick-up (before the standard 1-2 days wait time) then you’ll have to contact our Sales Team BEFORE placing your order and discuss timing and a potential fee might be applicable.
Why is there no shipping option on the website?
We are currently only offering PICK UP ONLY services for the website. However, we still offer shipping options when you contact our sales team or your local BDM.
What happens if I need an order to be delivered?
We still offer shipping for all products we have online; however, this would still have to be done manually by one of our specialised Sales Team members. Please call us on 1300 660 483 or contact your local BDM to organise the order and shipping for you.
Do you charge for shipping?
Yes. We offer very competitive rates on shipping across Australia. The minimum shipping charge is $25.00, depending on location (metro or rural) and weight/dimensions of the product.
How can I check my order status?
We would send you a notification of when your order is ready to be picked up. A tracking number is usually added to your order. If this is not available for your order, you can always check” My Account” in your online dashboard or give us a call to update you on the status of your order.
How do I get more information about a product?
Our website has been designed to provide users with the tools needed to research and make an informed decision on each of the products we supply. When you click on the desired product page, you can view and download: product specifications sheets, warranty information and installations manuals. If you still have questions, please contact us and ask for our technical support team. The majority of our suppliers would have Australia-based support teams that can also assist with product enquiries.
Further questions? Don’t hesitate to contact us!
Our team is always available and happy to answer any enquiries.
